Fraud Prevention, KYC and Branch Locator
Location Intelligence for Financial Services & Insurance
With the largest generational shift of customer expectations in decades taking place, the financial world is changing quickly. To stay ahead of the game, every financial institution must have the right technology in place to ensure security and compliance whilst providing the best customer experience.
From fraud prevention to on-demand branch, ATM & service locators, OniGroup can help you identify and quantify your business challenges and help you solve them through technology solutions built specifically for finance, fintech and insurance.
How well do you Know Your Customers? Enhance your KYC Checks Address Validation
Customer Address Validation is a required step by law and compliance for all financial institutions. Ensuring you have the right address on record does not only help prevent fraudulent users – it also guarantees that your customers receive key communications via post, such as bank cards.
Most banks validate addresses by cross-checking them with their own or 3rd party database. However this won’t be enough in most cases: if there’s an issue with an address these solutions will only tell you that something is wrong, but they won’t tell you why it’s wrong. They will also only validate the fields provided by the customer at sign-up stage but won’t tell you which fields are missing.
OniGroup provides two powerful solutions to manage customer addresses from point of sign up or editing existing addresses and addresses already stored in your CRM.
Enhance your KYC checks by implementing real-time address validation with Oni.
Fraud prevention – Detect Unusual transactions in real time
Using our own proprietary technology built on Google Maps Platform, OniGroup can help you detect suspicious activity such as large ATM withdrawals happening outside of the opted-in customer location. This is done by ensuring that the customer’s device is within a predetermined close distance from where the activity is taking place.
Looking at location intelligence we can also help you recognise suspicious spending patterns such as a series of transactions happening in different countries at unrealistic times.
- Helps customers keep track of what they spend and where
- Enables real-time notification of transactions and their locations with Google Maps APIs
It’s all about accessibility: make branches & ATMs easier to find
Ensure your branches and ATMs are easy to find for your customers by implementing an advanced real time service locator on your website.
By displaying information such as opening hours, distance and even available services not only you can improve the customer journey but you can boost conversions to branch visits by providing convenience.
- Use a customer’s location to automate the scheduling of appointments, reducing wait times and ensuring the customer accesses the right service when they need it
- Tap into real time distance & routing so your customers find the service they need without any journey issues
- Track conversions from a customer enquiry to service utilisation
- Use this data to streamline available services based on customer demand
Enrich transactions details and reduce customer support tickets
How often do you receive complaints from customers because they cannot recognise a transaction? Make bank and credit card balances more intuitive and easier to read by providing a merchant’s full name and business category, a photo of the storefront, its location on a map, full contact info, and more.
Simple details like the business logo can help customers identify where the money was spent and potentially avoid contacting customer service.
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At the core of our offering are innovative, custom knowledge layers and products built on top of Google’s powerful enterprise suite of Google Cloud, Google Maps, Google Workspace, Google Analytics and Google AI technologies (Gemini Enterprise), enabling Oni to deliver transformative solutions on a global scale across wide-reaching key verticals.
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