Eliminating 37,000 Duplicate Records: How Vocus Fixed a Data Quality Problem with Onigroup

At Vocus, spatial data underpins a wide range of operations, from network planning to service delivery. But for years, poor address data quality had become a persistent issue across their systems. Despite best efforts, the GIS team couldn’t find a tool that could automate the solution to effectively resolve the problem at scale.

“We’d been struggling with duplicate and inconsistent address data for years,” said Nadia Goetz, GIS Spatial Systems Manager at Vocus. “It wasn’t just a technical annoyance — it generated a significant number of support tickets, took up our team’s time, and affected teams across the business who relied on that data.”

That changed when Vocus engaged Onigroup.

The Turning Point: ACE API Integration

Onigroup delivered a targeted solution: the ACE API, a cloud-based address validation service built to cleanse and verify address data in real-time and at scale. But the real value came from how Onigroup approached the implementation.

“They didn’t just hand over a product and walk away,” said the manager. “They worked closely with us to make sure ACE fit into our internal tools and workflows. We got hands-on support, training, and direct access to their technical team.”

With ACE API fully integrated, the GIS team began running validation processes across multiple systems — GIS and beyond.

The Results

The outcomes were immediate and measurable:

• Over 37,000 duplicate and invalid address records removed across multiple systems
• Streamlined internal tools with real-time validation
• Noticeable reduction in support tickets tied to address errors
• 98% of addresses were validated to a building level of accuracy

This wasn’t just a cleanup effort — it was a structural fix to a longstanding operational issue.

“ACE has helped us take control of our data again,” Nadia said. “The support we received from Onigroup throughout the process made a huge difference. We weren’t just buying a solution — we were working with a team that wanted us to succeed.”

What’s Next

Now that the address quality problem is under control, Vocus is looking at other ways to apply Onigroup’s tools and expertise across the business.

“We’re absolutely open to exploring more with Onigroup. They’ve proven they understand the problem space — and how to solve it.”