Improve your Security & Compliance whilst providing the best customer experience

Location Intelligence for Financial Services & Insurance

With the largest generational shift of customer expectations in decades taking place, the financial world is changing quickly. To stay ahead of the game, every financial institution must have the right technology in place to ensure security and compliance whilst providing the best customer experience.  

From fraud prevention to on-demand branch, ATM & service locators, OniGroup can help you identify and quantify your business challenges and help you solve them through technology solutions built specifically for finance, fintech and insurance.

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How well do you Know Your Customers? Enhance your KYC Checks Address Verification

Customer Address Verification is a required step by law and compliance for all financial institutions. Ensuring you have the right address on record does not only help prevent fraudulent users - it also guarantees that your customers receive key communications via post, such as bank cards. 

Most banks validate addresses by cross-checking them with their own or 3rd party database.  However this won’t be enough in most cases: if there’s an issue with an address these solutions will only tell you that something is wrong,  but they won’t tell you why it’s wrong. They will also only validate the fields provided by the customer at sign-up stage but won’t tell you which fields are missing.

OniGroup provides two powerful solutions to manage customer addresses from point of sign up or editing existing addresses and addresses already stored in your CRM.

Enhance your KYC checks by implementing real-time address verification with Oni.

Learn more about Address Verification

Fraud prevention - Detect Unusual transactions in real time

Using our own proprietary technology built on Google Maps Platform, OniGroup can help you detect suspicious activity such as large ATM withdrawals happening outside of the opted-in customer location. This is done by ensuring that the customer’s device is within a predetermined close distance from where the activity is taking place.

Looking at location intelligence we can also help you recognise suspicious spending patterns such as a series of transactions happening in different countries at unrealistic times. 

  • Helps customers keep track of what they spend and where
  • Enables real-time notification of transactions and their locations with Google Maps APIs
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It’s all about accessibility: make branches & ATMs easier to find

Ensure your branches and ATMs are easy to find for your customers by implementing an advanced real time service locator on your website. 

By displaying information such as opening hours,distance and even available services not only you can improve the customer journey but you can boost conversions to branch visits by providing convenience. 

  • Use a customer’s location to automate the scheduling of appointments, reducing wait times and ensuring the customer accesses the right service when they need it
  • Tap into real time distance & routing so your customers find the service they need without any journey issues
  • Track conversions from a customer enquiry to service utilisation
  • Use this data to streamline available services based on customer demand
  • Minimise posting interceptable ‘bank cards’ through a click & collect identity verification service in branch
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Enrich transactions details and reduce customer support tickets

How often do you receive complaints from customers because they cannot recognise a transaction? Make bank and credit card balances more intuitive and easier to read by providing a merchant’s full name and business category, a photo of the storefront, its location on a map, full contact info, and more. 

Simple details like the business logo can help customers identify where the money was spent and potentially avoid contacting customer service.  

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Book your Location Intelligence consultation with Oni & Google

For over a decade, OniGroup have been working with Google to bring the best in-class technology to enterprises. We help businesses seamlessly integrate solutions into their current stack as well as training them on how to use these solutions to ensure customer success and excellence. 

Leave your details in the form on the left to request a consultation and discover how Location Intelligence can improve your Security & Compliance whilst providing the best customer experience.

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In 2019 Oni was presented as the Global Location Based Services Google Cloud Partner of the Year as recognition from Google of our work with our customers.

Have a location based problem? We can solve it.

For over a decade we’ve been helping leading brands across the globe solve location based challenges. Whether you’re looking to find new revenue streams from untapped location data sources or you need to reduce operating expenses, we know what to do.

From logistics and e-commerce to real estate and financial services, Oni can enable your location data through Google Maps Platform technology to help you grow your business. We’ve been doing this since 2006 and Google gives us awards for it!

In 2019, Oni was presented as the Global Location Based Services Google Cloud Partner of the Year as recognition from Google of our work with our customers. 

Location Services

Client testimonials

"OniGroup has exceptional delivery capabilities providing excellent deployment and high quality support. They solved our business challenges where other solution providers had failed. They are a true extension of Google as a Premier Google Enterprise Partner"

"Just a quick note to commend the team for delivering a recent bout of changes with unrealistic timelines. With innovation pieces like Cardless Cash at ATMs, speed to market and delivering on our promise to the customer is key. Your team has certainly played a part in that."

“We are proud to provide this recognition to OniGroup, who has consistently demonstrated sales, deployment and support excellence to our customers.”

I commend you on the quality of the report and presentation. I would like to thank your team for their support, commitment and professionalism during this PoC. There were some challenges along the way, but we eventually succeeded. I am more than happy to provide a reference for future work.

They were excellent in all areas, including visiting all of our offices to conduct face-to-face training and in producing relevant content to support the transition. They also helped us work through nuts-and-bolts activities; such as transferring documents from our previous email and document systems to Gmail and Docs respectively.

Onigroup really understands our business and sometimes even goes the extra mile to give insights on the latest trends in real estate, something that goes beyond their job scope. This shows their high level of commitment to this partnership, which is something we value.

Atos

CBA

Head of Global Partner Programs at Google

Victoria Department of Health

Kings Transport

99 co - Property Search